The refund policy for shared hosting plans allows for a full refund within the first 7 days if there are technical difficulties with our server, if a promised feature is missing, or if there is another server error that we are unable to resolve. If you cancel within 7 days, the refund will only cover the shared hosting service, as most add-on products such as domains are not eligible for a money-back guarantee. In the case of a free domain, a non-refundable domain name registration fee will be deducted from the refund if cancelled within 7 days. After a refund request you will get the refund within 7-10 working days.
Pipra Host does not provide refunds for shared or reseller hosting cancellations made after 7 days, and changes of mind are not allowed within 7 days. There are no partial or full refunds for monthly services such as VPS/Dedicated servers, but if you have subscribed to these services for more than a month, you will receive a full refund for any unused period.
Refunds/Accounts Termination
If Pipra Host fails to provide the agreed upon services, a partial refund will be issued based on the amount of unused service. If Pipra Host is forced to suspend or cancel your service due to a violation of company policies, no refunds will be given. Upon request for account cancellation, your account will be temporarily suspended and then permanently deleted within a day. If an account remains suspended for more than 10 days due to any other reason, it will also be permanently deleted. In the event that a customer holds multiple accounts with Pipra Host, the company reserves the right to suspend all accounts if one or more are overdue on payments until all payments are caught up.
- If you are discovered to be in breach of our terms and conditions, there will be no refund.
- If you use our service for the second time, there will be no refund. It is only given to a buyer once for any product.