1. Overview
At Pipra Host, we are committed to delivering your hosting services promptly and efficiently. This delivery policy outlines the processes and timelines associated with the provisioning of our services.
2. Service Activation
- Instant Activation: Most web hosting services, including shared hosting, VPS hosting, and domain registration, are activated instantly upon successful payment. Customers will receive a confirmation email with login credentials and access details.
- Manual Activation: Certain services, such as dedicated servers or customized solutions, may require manual setup. In such cases, activation may take up to 24-72 hours. You will be notified via email once your service is active.
3. Domain Registration and Transfer
- New Domain Registration: Domains registered through Pipra Host are typically available within a few minutes of payment. However, DNS propagation may take up to 24-48 hours.
- Domain Transfer: Transferring a domain to Pipra Host can take between 5-7 days, depending on the current registrar’s policies and the domain type.
4. Payment Confirmation
Services are activated only after payment is confirmed. Payment confirmation timelines may vary depending on the payment method used (e.g., credit card, bank transfer, etc.).
5. Email Notifications
Customers will receive email notifications regarding service activation, payment confirmation, and any potential delays. Please ensure that your contact information is up-to-date to receive these important communications.
6. Delays and Exceptions
While most services are delivered promptly, certain situations may cause delays. These include but are not limited to technical issues, verification requirements, or payment delays. Pipra Host will communicate any delays and work to resolve them as quickly as possible.
7. Customer Support
If you experience any issues with service delivery, our customer support team is available 24/7 to assist you. Please contact us via our support portal or email us at [email protected].
8. Modifications to the Delivery Policy
Pipra Host reserves the right to modify this delivery policy at any time. Changes will be communicated via email and updated on our website.
10. Effective Date
This delivery policy is effective as of 30/08/2024.